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1.1 These Terms & Conditions ("Terms") govern the provision of private blood testing services by Yorkshire Bloodworks Ltd ("we", "us", "our"), Company No. 16423384, registered and clinic address: 142 Moor Lane South, Ravenfield, Rotherham, United Kingdom, S65 4QR.
1.2 By booking or attending an appointment, you ("you", "the client", "the patient") agree to these Terms. Please read them carefully before using our services.
1.3 Our services are available only to individuals aged 18 or over, lawfully entitled to receive services in the UK.
2.1 We provide private, on-site phlebotomy (blood draw) and laboratory testing services for health, wellness, sports performance, and related purposes. We do not offer postal or home collection services.
2.2 Testing is carried out in partnership with accredited laboratories. Sample collection and contracting remain under our control.
2.3 Our services are not a substitute for medical diagnosis, treatment, or advice. Results are for informational purposes only and should always be discussed with a qualified healthcare professional.
2.4 We reserve the right to refuse or discontinue services if:
3.1 Online bookings: A contract is formed once you accept these Terms and we confirm your booking and payment.
3.2 In-person bookings: A contract is formed once we receive your completed test request form and full payment onsite.
3.3 All appointments must be booked in advance through our booking system or directly with the clinic.
3.4 We reserve the right to refuse service requests. If we do, no fees will be charged.
4.1 Payment is required at the time of booking unless otherwise agreed in writing.
4.2 Prices may change, but confirmed bookings will not be affected.
5.1 Cancellations by you:
5.2 Cancellations by us / Events outside our control (Force Majeure):
5.3 Refunds will not be given once your blood sample has been taken and submitted for testing.
6.1 Test results will be shared securely with you in accordance with our confidentiality and data protection policies.
6.2 Turnaround times are estimates only and may vary due to laboratory processing outside our control.
6.3 We are not responsible for interpreting results. You are strongly advised to seek independent medical advice.
6.4 Testing may occasionally need to be repeated if a sample is unsuitable, insufficient, or delayed in transit.
7.1 All personal and medical data is handled in compliance with UK GDPR and the Data Protection Act 2018.
7.2 We will not share your data with third parties except:
7.3 You are responsible for ensuring any third-party data you provide to us (e.g., next-of-kin or healthcare contacts) is lawfully disclosed.
7.4 Full details are set out in our Privacy Policy, available on request.
8.1 You must provide accurate personal, medical, and contact information.
8.2 You must disclose any relevant medical conditions, allergies, or medications before testing.
8.3 You are responsible for acting on your results and arranging appropriate medical follow-up.
9.1 You must follow all safety instructions given by staff while on our premises.
9.2 We maintain high standards of cleanliness and safety, but you accept responsibility for your own safety while attending appointments.
9.3 Blood testing may, on rare occasions, cause dizziness, fainting, bruising, or other minor reactions. If you feel unwell during or after your appointment, notify a member of staff immediately. Our staff will take reasonable steps to ensure your safety, but you accept that such reactions are recognised risks of phlebotomy.
9.4 Any accidents must be reported immediately so they can be recorded in our Accident Book in line with health & safety regulations.
10.1 While we take reasonable care, you acknowledge that:
10.2 We are not liable for:
10.3 Nothing in these Terms limits our liability for:
10.4 Our total liability to you is limited to the cost of the test(s) purchased.
11.1 You agree to indemnify us (and hold us harmless) from any loss, damage, claim, or expense arising from:
11.2 This indemnity does not apply to losses caused by our own negligence or breach of these Terms.
12.1 Although we are not a public healthcare provider, our operations are supported by an appropriate level of public liability and malpractice insurance.
13.1 If you are dissatisfied with our service, please contact us at support@yorkshirebloodworks.co.uk.
13.2 We will acknowledge complaints within 5 working days and aim to resolve them within 28 days.
14.1 We may revise these Terms from time to time. The version in force at the time of your booking will apply.
15.1 These Terms are governed by the laws of England and Wales.
15.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
